--- title: "What API Manager customers see in My Account" url: "https://kestrelwp.com/docs/api-manager-my-account/" description: "The License keys and Licensed downloads pages API Manager adds to customers' My Account." published: "2026-10-06T20:26:52+00:00" modified: "2026-10-06T20:26:52+00:00" --- API Manager adds two pages to your customers’ **My Account** area, right after **Orders**: **License keys**, where they find their keys, activations and renewals, and **Licensed downloads**, where they download your software. Their order emails and order pages point to both. ## When you’d use this - Tell customers where to find their license key or download. - Help a customer free up an activation themselves. - Check what a customer sees when they report a problem. ## License keys ![API Manager: License keys (storefront My Account » License keys as the test customer)](https://kestrelwp.com/wp-content/uploads/2026/10/api-manager-am-12-1.png)### The keys What customers see at the top depends on **Enabled types** in [API Manager settings](/docs/api-manager-settings/#enabled-types): - With **User license keys**, a **User license key** box shows the one key that activates all their products. - With **Product license keys**, a note explains that each product license key activates a single product from a single order, and the table below shows a key for each. - With **Both**, they see both. ### The table Each licensing product they’ve bought gets a row: - **Product title**, linked to the order. - **Product ID**, the number their software may ask for. - **Product license key**, when product license keys are enabled. - **Activations**, such as "2 out of 5". - **Next payment**, the expiry or next renewal date: a date, "Pending cancellation on" a date, "Renewable until:" a date during the grace period, "Lifetime subscription" for a license that never expires, or "Expired". For subscription licenses, a button links to the subscription. For licenses that expire after a set number of days, a **Renew** button appears in the renewal window, with the renewal discount if you set one. See [How API Manager license expiration and renewal work](/docs/api-manager-license-expiration-and-renewal/#the-renew-button). ### Activations Below each product, every activation is listed with the site or device it was activated on and the date. **Delete** removes an activation, so the customer can use that slot on another site. If you turned on **Display in both admin and customer accounts** under **Display instance IDs**, each activation also shows its instance ID. If you disable a customer’s key, both pages say "This account has been disabled." ## Licensed downloads ![API Manager: Licensed downloads (storefront My Account » Licensed downloads)](https://kestrelwp.com/wp-content/uploads/2026/10/api-manager-am-13-1.png)Each downloadable licensing product the customer can use gets a row with **Product title**, **Version**, **Release date**, **Documentation** (links to the product’s **Changelog** and **Documentation** pages, when set) and **Download**. With a **Save to Dropbox app key** set, a **Save to Dropbox** button sits next to each download. Each **Download** link is created when the page loads and expires after the **URL expire time**, 7 days on a new store. Customers who come back later reload the page for a fresh link. [Deliver downloads and software updates with API Manager](/docs/api-manager-downloads-and-updates/) explains where files come from. WooCommerce’s own **Downloads** page and order emails don’t list licensing products, so customers aren’t sent to links that expire. ## Order emails and order pages Order emails for orders with licenses include a **License information** table: each product with its product ID, activations and expiry, the product license keys or user license key (whichever **Enabled types** allows), and a **Click here to login and download your file(s)** link to **Licensed downloads**. Subscription renewal orders don’t repeat it. When a customer views an order in **My Account**, a **Related licenses** section links to **License keys** and **Licensed downloads**. ## Common issues ### License keys or Licensed downloads shows a 404 Go to **Settings » Permalinks** and click **Save Changes** to refresh WordPress’s rewrite rules. ### A customer sees "No licensing products available yet." The customer has no active licenses: the order isn’t **Completed** yet (or **Processing** with download access after payment), the order was placed as a guest, or the license has expired or been removed. Check the order’s **Licensing** box. See [Troubleshoot API Manager](/docs/troubleshoot-api-manager/#a-customer-has-no-license-after-buying). ### The Download column says "Disabled" The product has no downloadable file. Add one to the licensing product. ### A customer can’t find their product license key Product license keys only show when **Enabled types** includes them. With **User license keys**, the customer uses their user license key for every product. ## Keep learning - [Manage API Manager licenses and activations](/docs/manage-api-manager-licenses-and-activations/) - [How API Manager license expiration and renewal work](/docs/api-manager-license-expiration-and-renewal/) - [Deliver downloads and software updates with API Manager](/docs/api-manager-downloads-and-updates/) - [API Manager settings](/docs/api-manager-settings/)