For plugins purchased directly from our website or WooCommerce.com, we offer support while your license is active. We aim to reply within one business day. We may ask you to help us rule out conflicts by allowing us to use a staging site for troubleshooting; if we can’t reproduce an issue, we can’t really fix it!

Once we can reproduce what’s going awry, we will do our best to point to a resolution: if it can be fixed in our plugin, we’ll do so. If we find that there’s a conflicting plugin at fault, we try to work directly with its developer or share details with you on what’s going wrong, so you can request a fix as well.

We are the former founders of SkyVerge, and have worked with WooCommerce since version 1.4. We are some of the top contributors to the open source project, and made significant contributions like the original REST APIs, webhooks, unit testing, timezone handling, and more. We’re birds of a feather who just really like cheesy puns.

Shoot an email to hey [at] kestrelwp [dot] com!