Support
Help from the people who build the plugins.
Most answers are already in the docs. When they aren’t, a WooCommerce engineer reads your request and replies within one business day.
10 a.m. to 6 p.m. Eastern, Monday to Friday
replies within one business day
Start with the docs
Find your plugin’s guides.
Docs are grouped by what the plugin does. Each plugin has a getting started guide and its settings reference.
Discovery
Search, filters, quick views, and comparisons.
Marketing
Email, social, popups, badges, and discounts.
Merchandising
Memberships, rentals, software, and samples.
Operations
Order tags, imports, alerts, and file storage.
Payments & Credits
Gateways, phone orders, POS, and store credit.
Storefront
Price display, shipping, currency, and 360° views.
Licenses and updates
Activate a key, use staging sites, move a license, and get updates.
Billing and refunds
Renewals, cancelling, and the 30-day money-back guarantee.
What support covers
Clear lines, fast fixes.
Support is included with every active license, for plugins bought here or on WooCommerce.com.
Need something custom? Support doesn’t cover custom development, but we’re happy to connect you with a WooCommerce developer who can help.
Included
Bug fixes in our plugins
Setup guidance and how-to questions
Compatibility updates for WordPress + WooCommerce
Problems with how a plugin works
Not included
Customizing your WooCommerce store setup
Changing plugin behavior for one store’s needs
Fixing outdated or non-WooCommerce themes
Open a request
Help us help you faster.
The more detail you send, the fewer back-and-forths it takes. If we can’t reproduce a problem, we may ask for a staging site.
What you expected the plugin to do, and what it did instead
Your plugin, WooCommerce, and WordPress versions
What you’ve tried: deactivating other plugins, a default theme, error logs
Your license key or order number, and the site URL
Send a support request
We’re outside support hours right now, but send your request anyway. It’ll be near the top of the queue when we’re back (10 a.m. to 6 p.m. Eastern, Monday through Friday).