When submitting a support request, we can help you fastest and most efficiently if we have more detail than less. It’s really helpful to include:

  • What you expect the plugin to do
  • What the plugin is doing that you don’t expect
  • What plugin / WooCommerce / WordPress version you’re running
  • What debugging steps you’ve already taken (deactivating other plugins, switching to a default theme, enabled error logging, etc)

Our support includes:

  • Bug fixes
  • Set up guidance
  • Updates for WooCommerce / WordPress compatibility
  • General issues with plugin functionality

Our support doesn’t include:

  • Customizing WooCommerce store setup
  • Customizing plugin behavior for individual store needs
  • Fixing out-of-date or non-WooCommerce themes

We’re a small team, and we’re very excited to get back to you! We just want to note that our support hours are typically 10a to 6p Eastern time (USA), Monday through Friday, so our replies may not be immediate.

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