When submitting a support request, we can help you fastest and most efficiently if we have more detail than less. It’s really helpful to include:

  • What you expect the plugin to do
  • What the plugin is doing that you don’t expect
  • What plugin / WooCommerce / WordPress version you’re running
  • What debugging steps you’ve already taken (deactivating other plugins, switching to a default theme, enabled error logging, etc)

Our support includes:

  • Bug fixes
  • Set up guidance
  • Updates for WooCommerce / WordPress compatibility
  • General issues with plugin functionality

Our support doesn’t include:

  • Customizing WooCommerce store setup
  • Customizing plugin behavior for individual store needs
  • Fixing out-of-date or non-WooCommerce themes
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