Contact
Talk to a human.
A small team of WooCommerce engineers reads every message. Support hours are 10 a.m. to 6 p.m. Eastern (U.S.), Monday through Friday.
replies within one business day
engineers, not scripts
hey@kestrelwp.com
Before you write
Point us in the right direction.
Help with a plugin
Include your license key or order number and the site URL. A staging site helps us reproduce issues faster.
Presales and fit
Not sure a plugin fits your store? Describe what you’re building and we’ll give you a straight answer.
Agencies and multisite
Discounted multisite licenses, an assigned technical contact, and client referrals.
Shopify migrations
Moving a store, memberships, or subscriptions from Shopify to WooCommerce.
Send us a message
We read everything and reply within one business day.
We’re outside support hours right now, but send your message anyway. It’ll be near the top of the queue when we’re back (10 a.m. to 6 p.m. Eastern, Monday through Friday).
Find us elsewhere