How to update plugins

We regularly release new versions of our plugins as they’re fixed, improved, or tested with new versions of WooCommerce and WordPress.

We highly recommend installing updates as they become available to keep your site performant and secure.

Updating a single site (typical) install

Updates can be performed from the Plugins section of your site. You’ll see a notice of available updates here, or on Dashboard > Updates.

Click the “update” link under the plugin name to get the latest version.

If an update fails for any reason, you can manually update the plugin by:

  1. Deleting the old plugin (Don’t worry, you won’t lose any settings or data! We do not automatically run uninstall scripts.)
  2. Installing & activating the newer .zip file of the plugin.

Updating on multisite

If your site uses a multisite instance, please be sure you have configured your licenses correctly, and that you update from the Network Admin:

  • Are your plugins multisite compatible?

    Yes, our plugins can be used on a multisite installation. While the plugins can be installed on each sub-site, they do not share data across sites in the network. (Nor does WooCommerce core.)

    To use one of our plugins in a multisite install, you need a license for each sub-site where you’ll activate it.

    • If you want to use it on 3 sub-sites, you’ll need 3 licenses.
    • If your network has 10 sites, but you only want to use the plugin on one, you need a single site license.

    Enter the license key on the plugin settings page for each site where you want to use the plugin.

    If you’re using a large number of sub-sites, or running a network set up that is essentially one site (e.g. each sub-site is for a language), please contact us to discuss how we can extend or bulk-discount your license.

  • Do I need to network activate the plugin?

    It’s best to network activate the plugin, even if not used on every sub-site, to manage updates.

  • How can I manage updates on a multisite install?

    You must install updates from the Network Admin, not from the admin, for individual sub-sites.

    • While your license key must be activated on each sub-site where you are using the plugin, you can only update to new versions of the plugin from the Network Admin. The Plugins list for the sub-sites will show that an update is available, but you can only install the update from the Network Admin.
    • The main site on a multisite acts as the default or “root” site when checking for updates. This means that the plugin must be activated on the root site in order to update. If the plugin is not active on the root site, then the update will show as being available, but you won’t be able to install it.

Troubleshooting updates

Please follow these steps to check for any issues during plugin updates:

  • Is your license key active? Please be sure your settings page has your license key entered and saved. If you have changed domains, you may need to re-save your license key.
  • Is your subscription active? If your subscription is expired or cancelled (past your pre-paid period), you can no longer access plugin updates, and must re-activate your subscription to get them.
  • Has it been hours since the update was released? To save on performance, your site doesn’t “ping” to check for updates immediately — it will wait for a while between checks. If you don’t see an update, please wait for a few hours then try again. (If you know what transients are, you can clear them on your site to force a new update check.)

This error message typically indicates an issue with your license key activation: Automatic update is unavailable for this plugin

If you see a different error, please contact our team to help you get updates in place!

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