Add a New WordPress Admin Account

To provide the quickest support possible, it is helpful if you include an administrator account to your site so our support team can take a look at the issue. We recommend creating a temporary admin login, which can then be deleted once we are finished.

Add user account

1. In your WordPress Dashboard, go to: Users > Add New
2. Enter a username (you can use something unique like kestrelwp).
3. Enter an email address – use [email protected] – Note: This email address can be accessed through our system so we can reset the password if necessary.
4. Make note of the password generated by WordPress
5. Ensure that the Role is set to Administrator.
6. Ensure Send User Notification is enabled.
7. Click Add New User.

Share account with us

If the Send User Notification option was checked, we should receive the account details. In case the notification doesn’t come through though it’s also a good idea to reply to your support conversation with us with the following information:

• URL of your site
• Username of the account
• Password from step 4 above (you can use a safe sharing service like QuickForget.com)

Remove user account

Once the issue is resolved and the temporary admin account is no longer needed, within your WP Admin go to Users > All Users, and Delete the user.

For security reasons, we recommend doing this as soon as the conversation with our support team has finished.