Support Plan – Lightspeed POS for WooCommerce
Priority help from the team that builds the Lightspeed integration: configuration help for your store, a quarterly store audit and checkout recommendations. You stay in control of your store; we find the cause and tell you exactly what to change. Monthly billing, cancel any time.
Category: Payments & Credits
Lightspeed in store. WooCommerce online. Experts in your corner.
Building Lightspeed integrations since 2015 · Cancel any time
In store, on Lightspeed
Sale #4182
Linen shirt, Medium × 1
Stock 12 → 11
Synced
Online, on WooCommerce
Linen shirt
Medium · $68.00
11 in stock
⭐ The Lightspeed POS for WooCommerce plugin: 4.3 stars across 41 reviews and 2,000+ active installs on the WooCommerce.com Marketplace
Sound familiar?
An update broke something, and you can’t tell which plugin caused it.
Nobody checks how the sync, your theme and your other plugins fit together.
You don’t know what’s slowing the store down or costing you sales at checkout.
What Lightspeed merchants say
From WooCommerce.com reviews and our support inbox.
The plugin is amazing, and the team and support are even better.
Lightspeed retailer, Canada · WooCommerce.com review
Top support from Andrew and pro-active suggestions to try and fix our problems.
Lightspeed retailer, Belgium · WooCommerce.com review
Your customer service has been excellent and certainly a reason we will come back to Kestrel in the future.
Lightspeed retailer · support conversation
The people who build the integration are the people who answer your questions.
Ian Misner
General Manager
Beka Rice
Product Architect
Max Rice
Founding Engineer
Justin Stern
Founding Engineer
Pick your plan
Pro Support adds ongoing configuration help, quarterly store audits and checkout recommendations from the integration’s developers. Monthly billing, cancel any time.
Most popular
Pro Support
For ongoing advice and a quarterly check-up
$149/month
- The plugin license and updates included (normally $249/year)
- The integration tuned to your catalog, theme and plugins
- A quarterly store audit with fixes in priority order
- Checkout quick wins in every audit, from the team behind CheckoutWC
- Answered by the people who build the integration
Response: within 1 business day.
Pro Support Advanced
For stores that need custom adjustments
$499/month
- Everything in Pro Support
- Custom adjustments to the integration, kept working through updates
- A dedicated quarterly checkout review, with a written plan and follow-up
- A named contact
Response: your requests skip the queue and go straight to your named contact.
Both plans include the Lightspeed POS for WooCommerce plugin license, so there’s nothing else to buy. See the scope of support and plan terms below.
What Pro Support covers
Ongoing expert help, plus quarterly store and checkout reviews.
Your integration, your store
The integration, fitted to how your store actually works
We tune the integration around your catalog, your theme and the plugins you already run, so products, stock and orders flow the way your store needs.
When something conflicts, we find the cause and fix it with settings or a known adjustment.
On Pro Support Advanced, we also build custom adjustments, such as how fields map or how sales reach Lightspeed, and keep them working through updates.
Example audit
5 fixes, in priority order
High14 products linked to deleted Lightspeed items
HighCheckout script conflict on mobile Safari
Medium1.2 GB of finished background jobs to clear
MediumImage sync running every minute; hourly is enough
LowTwo plugins a major version behind
A quarterly store audit
Problems found before your customers find them
Every quarter we go through your store the way we’d go through our own: sync health, product links, stock settings, background jobs, speed, database size and how ready you are for the next round of updates.
You get a short written report with fixes in priority order, so you always know what’s worth doing next and what can wait.
Checkout optimization
A checkout that converts, from the team behind CheckoutWC
We build CheckoutWC, the checkout used by thousands of WooCommerce stores, so we know where checkouts leak sales: slow pages, too many fields, missing express payments and errors that only show up on certain phones.
Both plans: each quarterly audit includes a short list of checkout issues and quick wins.
Pro Support Advanced: a dedicated checkout review each quarter on desktop and mobile, with a written plan and a follow-up after you make changes.
Covered on both plans
Settings and known adjustments. Pro Support Advanced adds custom adjustments to the integration.
Quoted separately
New features, connections to other systems, changes to other vendors’ plugins or themes, store builds and data migrations. Nothing starts without your approval.
Always included with the plugin license
Connection problems, sync failures, auth and import errors, bug fixes and compatibility patches. Pro Support never gates anything that’s already included.
Plan terms
Covers one WooCommerce store connected to one Lightspeed account, on supported versions of WordPress, WooCommerce and PHP. Pro Support Advanced changes are tested on a staging copy of your site. If you cancel, custom adjustments we built stay on your site and keep working, but we stop updating them for new releases. Both plans include the plugin license for as long as you’re subscribed. Monthly billing, cancel any time.
Questions before you buy
Answers to the things people ask us most. Not finding yours? Ask us.
What counts as a known adjustment, and what’s custom work?
A known adjustment is a change we’ve made before using hooks the plugin already has, such as changing how a field syncs or how orders are sent to Lightspeed. It’s covered on both plans. A custom adjustment changes how the integration behaves for your store in a new way; Pro Support Advanced includes these, scoped with you before work starts, and on Pro Support we quote them first.
What needs a separate quote?
New features, connections to other systems such as an ERP, marketplace or accounting software, changes to other vendors’ plugins or themes, store builds or redesigns, and data migrations. We quote up front, and nothing starts without your approval.
How quickly will you respond?
On Pro Support, we respond within 1 business day. On Pro Support Advanced, your requests skip the queue and go straight to your named contact.
When do you re-check my store after updates?
Every quarterly audit re-checks your setup against the latest plugin and WooCommerce releases. On Pro Support Advanced we also re-check after each plugin release and each major WooCommerce release. If a conflict’s cause is in another vendor’s code, we tell them exactly what to fix.
What happens to custom adjustments if I cancel?
They stay on your site and keep working. We stop updating them for new plugin and WooCommerce releases once your subscription ends.
Do you need access to my site?
For the quarterly audit and anything we investigate, yes: a WordPress admin account for your store. You stay in control of your store throughout.
Can I switch plans or cancel?
Yes. Plans are billed monthly with no long-term contract. You can move between Pro Support and Pro Support Advanced, or cancel, from your account.
Is the plugin license included?
Yes. Both plans include the Lightspeed POS for WooCommerce license and its updates for as long as you’re subscribed, so there’s nothing else to buy. Pro Support adds configuration help for your store, a quarterly store audit and checkout recommendations on top, plus custom adjustments on Pro Support Advanced.
Get back to running your store.
Not sure which plan fits? Tell us how your Lightspeed store is set up and we’ll reply with an honest answer.
Pro Support $149/month · Pro Support Advanced $499/month · Cancel any time
Pick your plan
Have a question first?
Just need the plugin? $249/year →
Price range: $149.00 through $499.00 / month
Secure checkout
Support + updates
30-day money back guarantee
| Attributes | Value |
|---|---|
| Tier |
Pro Support, Pro Support Advanced |
